All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
1) What is the deadline to apply for a return?
You must apply within 30 days of receiving the item(s). To return items, you must keep them in perfect condition, without using or removing the labels and the original packaging.
2) How long does it take to be refunded in full?
A full refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item(s), the sooner you will get your refund!
3) How do you deliver/deposit the refund?
Your refund will be returned using the same method used for the original payment of the purchase.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
In most cases you are responsible for all return shipping fees. If you received a damaged or defective item, or if the received item is different than as represented on our website, we will cover return shipping. Please note: coloring may differ due to variances in computer screens and will not fall under this policy.
Returns must be shipped via FedEx or UPS. Returns shipped by any other carrier (including U.S. Postal Service) may not be accepted.
Any damage incurred while shipping a returned item is your responsibility. Please check with your carrier regarding any shipping insurance they may offer.
It is your responsibility to provide us with the tracking number of your return shipment. Failure to do so may delay or prevent any credit from being issued.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Products with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Sale/Clearance items (if applicable)
Only regular priced and some sale items may be refunded. Unfortunately, all clearance items sales are final and cannot be refunded.